Call Center Representative Job at LHH, Louisville, KY

Ni9wQkpZV1I1WDI1VmRpNzdlMzJFdTZpV1E9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

PTR Global

Communications Consultant - Chinese Translator Job at PTR Global

Communications Consultant 3- Chinese Charlotte North Carolina 28269 Hybrid Schedule Pay Range $50.00-$55.00 hourly Full Time...  ...4 years of translation industry experience - Bilingual speaking reading and writing proficiency in Chinese Traditional and Simplified... 

Vantage Recruiters, LLC

Mail Extractor II Job at Vantage Recruiters, LLC

 ...This is a 12 month, part-time, contract position. Average 18 - 25 hour per week. Job Description: Manually extracts mailed in payments with the assistance of OPEX Falcon machine. Once the mail is extracted, it is placed in a specific sort pattern and scanned onto... 

Hyatt

Night Auditor Job at Hyatt

 ...passion for hospitality and numbers, join our dynamic team! Key Responsibilities Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries. Night Audit: Prepare and finalize Night Audit... 

Sawhorse Productions

Data Analyst Job at Sawhorse Productions

 ...numerous digital fashion releases on web3 platforms Sawhorse Productions is looking for a Data Analyst to join our Interactive Department and dive deep into game analytics and shape the future of interactive experiences. In this role, youll extract and interpret... 

Cape Reserve

Client Representative | Entry Level Job at Cape Reserve

 ...Entry Level Client Representative (Customer-Facing) At Cape Reserve, our sales and customer acquisition strategies have exceeded our...  .... Generate sales among customer accounts with the help of Salesforce Work with the team on customer and sales goals and customer...