Job Description

Contact Center Patient Advocate Location Rexburg, ID :

We're changing the path of healthcare. Come join us!

Legrande Health is a fast-growing, next-generation technology platform that is innovating connected care and access for patients. Our platform streamlines a far too difficult process while benefiting patients, doctors, and pharmacies.

Ideal Candidate:

We are seeking passionate employees who can deliver exceptional service and support to customers over phone, email, chat and text.

• Full-time (40 hrs/week)
• Excels in a professional, fast-paced and rewarding environment
• Ability to provide concierge-level service to doctors, pharmacies, patients and manufacturers
• A problem solver with attention to detail, service, integrity, and accountability
• Strong ability to follow established workflows and processes
• Cares deeply about patients and their health
• Generate reports and any data requests, as necessary
• Make decisions utilizing established pharmacy/clinical guidelines

Qualifications:

• High school diploma or GED equivalent
• Ability to work 9:30 AM - 6:00 PM Monday - Friday shift at our Rexburg corporate office
• Customer service experience
• Minimum of 18 years of age
• Dependable and punctual
• Full-time employee (40 hrs/week)

What can Legrande Health do for you?

• Healthcare industry experience and training
• A professional, team-oriented office environment with weekends off
• Work schedule adjustment flexibility with advanced notice and approval
• Growth potential with an innovative and fast-growth health and technology company
• A collaborative and dynamic culture that values creative solutions and input
• Starting pay of $15.00 per hour, with merit increases and advancement opportunities
• Paid time off
• Holiday pay

Your Roles and Responsibilities:

• Contribute to a team-based environment and positive, collaborative culture
• Build rapport and establish trust with everyone you interact with
• Be dependable, be on time, be responsible, be accountable; own it!
• Your success is our success- do your best!
• You are responsible for your ongoing development; your manager is responsible to support your ongoing development
• Use your voice and communicate in a respectful, transparent, candid, and open manner
• Serve patients by offering assistance with our services
• Assist doctors in providing products and services to their patients
• Assist manufacturers and providers of products and services
• Be open to receive timely positive and constructive feedback to support your ongoing development and provide others with timely positive and constructive feedback to support their ongoing development
• Use all the resources that you have available within our client services specialty hub to place yourself in the strongest position to succeed

Job Types: Full-time

• Pay: $15.00 per hour

Schedule:

• 8-hour production shift
• Day shift
• Monday to Friday

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Rexburg, ID 83440 (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Work at office, Flexible hours, Shift work, Day shift, Monday to Friday,

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