Hotel Front Desk Associate/Night Auditor Job at Thind Management, Spring, Montgomery County, TX

NXZaQ0tvT2M1bnE5VmQyMTd1cndHZTJrVXc9PQ==
  • Thind Management
  • Spring, Montgomery County, TX

Job Description

Hotel Front Desk Associate/Night Auditor

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a motivated front desk associate/night auditor with a positive attitude. One who is responsible for providing exceptional guest service and ensuring smooth operations at the front desk. This position serves as the face of the hotel and are responsible for creating a positive first impression for guests. The front desk associate/night auditor handles guest check-ins and check-outs, manages reservations, addresses guest inquiries, and provides general information about the hotel and its amenities.

Core Job Responsibilities & Duties

  • ­­­­­­­ Greet guests immediately with a warm, friendly, and sincere acknowledgement
  • Must follow company dress code and always be presentable
  • Provide customer service to guests by verifying their reservation details, checking-in guest into assigned room, providing them with rooms keys and ensuring proper payment and billing information is collected
  • Provide information about hotel facilities, services, activities, amenities, local attractions, and any other relevant information
  • Handle incoming reservations through phone calls, emails, or online booking systems
  • Assist guests in making new reservations, modifying existing ones, or cancelling bookings
  • Address guest inquiries, concerns, and special requests promptly and courteously
  • Assist guests with luggage, transportation arrangements, and other requests
  • Maintain accurate guest records, including personal information and payment details
  • Update and maintain the front desk logbook, shift reports, and other relevant documents or communication platforms used by the hotel
  • Handle cash transactions and maintain a balanced cash drawer
  • Ability to learn and use online systems
  • Communicate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction or to resolve issues promptly
  • Communicate effectively with team members to ensure a seamless operation
  • Follow hotel procedures for guest safety, including verifying identification, monitoring guest access, and maintaining a secure and clean front desk area
  • Handle emergencies and report incidents to the appropriate authorities
  • Ensure all areas around front desk area are clean and presentable for guest’s first impression

Qualification Standards & Company Requirements

  • Excellent communication skills and interpersonal skills required
  • Strong problem-solving abilities and the ability to handle guest complaints
  • Ability to work efficiently and independently in a fast-paced environment
  • Previous experience in customer service or hotel industry preferred
  • High school diploma or equivalent; additional education in hospitality or related field is a plus

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*

Job Tags

Local area, Immediate start, Shift work,

Similar Jobs

Deiivcouple Music

Internet Radio Broadcasting Manager Job at Deiivcouple Music

Job Title: Internet Radio Broadcasting Manager Job Summary: We are seeking an experienced Internet Radio Broadcasting Manager to oversee the daily operations of our online radio station. The successful candidate will have a strong background in internet radio broadcasting... 

Midlands Contracting

Excavator Operator Job at Midlands Contracting

 ...~ Ability to run backfill excavator and/or lead excavator in pipeline operations. ~ Operation of backfill excavator normally involves...  .... ~ Ability to calculate slopes and grades, perform surveying, use pipe laser, etc. for pipe laying. ~ Some manual labor is... 

Home Instead

CNA Job at Home Instead

 ...Insteads clients. ~ A safe working environment with enhanced training and PPE ~ Free learning and development courses through our online learning platform with opportunities for advancement ~ Caregiver/CNA celebrations every quarter & Caregiver/CNA Appreciation Days... 

HCRC Staffing

Pediatric Physician Assistant Fresno CA Job at HCRC Staffing

 ...Professionals accepted) Pediatric PA - Pediatric Nurse Practitioner OR Physician Assistant Fresno CA $170k-$190k annually Full time We...  ...patients ages 0-21 years old, in person daily as well as Telemedicine visits. In person visits include completing CHDPs (Well child... 

Always Best Care Senior Services - Greater Richmond

Certified Nursing Assistants/CNA Job at Always Best Care Senior Services - Greater Richmond

 ...kinds of hours. We are looking for PCA, NA & CNA's who are looking to not only looking to join a team but a family.FLEXIBLE SHIFTS - Apply now!Always Best Care West End is...  ...shift* Evening shift* Monday to Friday* Night shift* Weekend availabilityAn exciting opportunity...