Job Description

Job Title: Account Manager

Department: Sales

Reports To: Director of Sales Operations

FLSA Status: Exempt

SUMMARY

The account manager will be responsible for increasing sales with existing customers, and for pursuing and establishing relationships with new customers. Responsible for building sales plans for the territory and achieving annual plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage assigned customer relationships within sales territory and creates sales plans to understand customer needs and offer solutions to maintain and grow business to monthly and quarterly sales plans and goals.
• Presents products and services to current, former, and potential clients predominantly through phone, video conferencing, email, social media, and targeted tradeshows.
• Develops account relationships with decision makers based on market and solution knowledge.
• Able to qualify opportunities and work opportunities through sales process in CRM from discovery to close
• Prospects and follows up on leads to expand and convert existing and new customers at Spectrum.
• Provide feedback to management on new products or emerging technologies based on assigned or potential accounts.
• Provides support to customers by engaging with and working with internal departments such as production, shipping, accounting, and other internal departments to meet customer needs.
• Provide concise customer updates to management in the form of weekly and monthly recaps/KPI’s.
• Reviews and monitors sales, revenue, and service performance against plan, identify gaps and share best practices.
• Ability to sell, negotiate, and close deals via phone and/or Video Meetings.
• Ability to present capability presentations and website demonstrations to our customers.
• Uses analytical tools available in Customer Relationship Management (CRM) software and Power BI to progress opportunities, review goal achievement, and capture account performance.
• Attend trade shows as needed.
• Support open territories where customers may not have a representative.
• Complete other duties as assigned.

REQUIREMENTS

• Chemical and/or lab supply and equipment background
• Strong written and oral communication skills
• Independent problem solving /analytical skills
• Ability to work in a fast-paced and dynamic environment
• Highly motivated, goal-oriented individual possessing a demonstrated ability to produce results
• Ability to network and find correct contacts within an account
• Time and territory management skills
• Strong qualification and negotiation skills
• Ability to prioritize tasks and meet deadlines
• Positive attitude

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• B.S. degree in the Sciences, Business Administration
• Previous industry related sales experience preferred
• Familiarity with how a laboratory functions and the laboratory chemicals and supplies are used
• Experience with manufacturing facilities and production of chemicals preferred
• Experience in using Microsoft office and experience in accessing ERP Sales data. Oracle, a plus

LANGUAGE SKILLS

Excellent written and oral communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and gross profit margin.

REASONING ABILITY

Strong problem-solving skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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