The IT Project Manager is responsible for planning, executing, monitoring, and closing IT infrastructure and business critical systems implementation projects. This role combines project management expertise with technical IT knowledge to successfully deliver enterprise technology initiatives on time, within scope, and within budget. The ideal candidate will employ structured project management methodologies while understanding the technical complexities of IT systems to effectively coordinate resources, manage stakeholders, and mitigate risks.
Key Responsibilities
Project Planning & Initiation
Develop comprehensive project plans including scope definition, work breakdown structures, resource allocation, and realistic timelines for IT system implementations
Create detailed project charters outlining objectives, success criteria, constraints, and stakeholder responsibilities
Develop project budgets with accurate cost estimations for hardware, software, licensing, and professional services
Identify project dependencies and critical paths for complex IT infrastructure deployments with identified mitigation strategies
Establish communication plans tailored to technical and non-technical stakeholder groups
Develop procurement plans for hardware, software, and vendor services aligned with organizational policies
Project Execution & Control
Lead cross-functional IT teams through structured project delivery
Implement tracking to monitor project performance against baselines
Conduct regular status meetings with appropriate detail levels for different stakeholder groups
Manage project scope through formal change control processes with impact assessments
Track project milestones and deliverables using project management tools (Monday.Com, MS Project, Smartsheet, Jira, etc.)
Coordinate vendor activities and third-party resources throughout implementation phases
Manage project budget including tracking expenses, forecasting costs, and analyzing variances
Implement quality control measures for IT deliverables including user acceptance testing protocols
Document project decisions, action items, risks, and issues with appropriate resolution tracking
Develop and manage detailed project schedules with resource leveling and dependency management
IT System Implementation Coordination
Coordinate server infrastructure deployments including hardware installation, OS configuration, and virtualization setup
Manage implementation projects including WAN/LAN upgrades, security systems, and wireless infrastructure
Oversee enterprise application rollouts including collaboration platforms
Coordinate data center migration projects with minimal disruption to business operations
Manage disaster recovery implementation projects including backup systems and business continuity planning
Coordinate security system implementations including identity management, access control, and endpoint protection
Manage desktop infrastructure projects including hardware refreshes, OS migrations, and application packaging
Stakeholder Management & Communication
Develop and deliver executive presentations on project status, milestones, and business impacts
Translate technical IT concepts into business terminology for non-technical stakeholders
Conduct regular steering committee meetings with appropriate level of detail and decision focus
Manage stakeholder expectations through transparent communication about project constraints and challenges
Develop reporting dashboards tailored to different stakeholder information needs
Facilitate requirements gathering workshops with business and technical stakeholder groups
Coordinate user training and organizational change management activities for new IT systems
Manage vendor relationships including performance monitoring against contracted deliverables
Lead project post-implementation reviews to capture lessons learned and benefits realization
Develop business case justifications for IT investments with ROI and TCO analyses
Project Team Leadership
Lead projects for cross-functional teams of IT specialists and vendor resources
Define clear roles and responsibilities for project team members with RACI matrices
Conduct effective team meetings with clear agendas, action items, and decision documentation
Provide performance feedback to team members and functional managers
Identify and address team dynamics issues that may impact project delivery
Manage resource conflicts and competing priorities across multiple initiatives
Mentor junior project managers and team leads on project management methodologies
Budget management and cost control capabilities
Stakeholder management and communication skills
Qualifications
Education and Experience
Bachelor's degree in Information Technology preferred or related experience
3+ years of experience managing IT infrastructure and system implementation projects
3+ years of experience leading cross-functional technical teams
Demonstrated experience delivering complex IT projects on time and within budget
Strong understanding of IT service management principles and practices
Experience with project management tools and software (Monday.Com, MS Project, Jira, Smartsheet, etc.)
Technical Knowledge
Fundamental understanding of IT infrastructure components including servers, storage, and networking
Working knowledge of enterprise applications and their implementation challenges
Familiarity with cloud computing platforms (AWS, Azure, GCP) and migration strategies
Understanding of IT security principles and compliance requirements
Familiarity with IT procurement processes and vendor management
Understanding of business continuity and disaster recovery principles
Knowledge of change management and organizational readiness approaches for IT implementations
Leadership & Soft Skills
Exceptional communication skills with ability to adapt to different audience needs
Strong leadership capabilities with experience leading diverse teams
Excellent facilitation skills for effective meetings and workshops
Strategic thinking with ability to connect project objectives to business outcomes
Strong analytical skills for complex problem-solving and decision-making
Ability to work effectively under pressure and adapt to changing priorities
Strong interpersonal skills for building relationships with stakeholders at all levels
Detail-oriented with excellent organizational capabilities
Proactive approach to identifying and resolving issues
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