Job Description

COMPANY SUMMARY:

SpectrumVoIP is a privately-owned company founded in 2007, now grown to be the largest Texas-based Cloud Hosted VoIP Provider in the US. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US. We are uniquely differentiated from competitors in the marketplace in that we offer unlimited features to our customers at a simple flat-rate price. Our solution is constantly advancing with the changing environment.

Join a growing company with a fast-paced and engaging work environment that encourages team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking, and dedication to consistently exceeding client expectations.

POSITION SUMMARY:

The Strategy & Operations Associate will be responsible for assisting with the collection and management of data throughout the company. This entry-level, in-office role is ideal for early-career professionals who are eager to develop their analytical and business skills in a fast-paced, high-growth environment. This role will contribute meaningfully to strategic initiatives through structured analysis, data visualization, reporting, and collaboration with cross-functional teams and will play a pivotal role in performing research on business or industry data to define trends or assess performance efficiency throughout the company. This position is in our Plano HQ office and will be part of our Business Strategy Team.

WHO YOU ARE:

Analytical by Nature:

You’re energized by data and discovery. Whether it’s spotting performance trends, conducting audits, or building dashboards, you enjoy translating raw numbers into actionable business insights. You’ve had 2–3 years of experience supporting business operations or strategy with tools like Excel, Tableau, or Power BI.

Process-Oriented Problem Solver:

You approach challenges with curiosity and critical thinking. You don’t just report problems, you offer thoughtful, data-driven solutions. When a process can be improved or a report can be automated, you’re the first to dive in.

Detail-Driven and Organized:

You know that accuracy matters, especially when executives are using your data to make decisions. You’re methodical in your work, manage your time well, and can juggle multiple projects without letting anything fall through the cracks. You are curious, adaptable, and enthusiastic about learning in a dynamic business environment.

Tech-Savvy and Always Learning:

Whether it’s a new CRM or AI tool like ChatGPT or Copilot, you’re quick to learn and eager to explore how technology can improve workflows. You adapt easily to shifting tools, teams, and priorities.

Collaborative Communicator:

You’re comfortable working with cross-functional teams and understand how to tailor your communication to different audiences. Whether taking notes in a meeting, summarizing performance updates, or syncing with stakeholders, you bring clarity and a solutions mindset.

Mission-Aligned and Growth-Oriented:

You’re excited about joining a high-growth company and contributing to strategic initiatives that move the business forward. You see this role as a launchpad for growing your career in strategy, analytics, or operations.

ESSENTIAL JOB FUNCTIONS:

Data & Reporting

• Perform structured analysis using Excel, Tableau, and other business intelligence tools.

• Create visual dashboards and KPI reports using Power BI, Tableau, or similar platforms to support decision-making across sales, marketing, and operations.

Strategic Support

• Assist the Business Strategy team on data-related aspects of high-priority initiatives.

• Support periodic forecasting efforts (headcount, expenses, revenue trends) under the direction of senior team members.

• Participate in special projects such as data audits and process standardization as needed.

Project Coordination

• Help maintain structured reporting and communication processes for department performance updates.

• Take meeting notes, track action items, and prepare summaries that inform quarterly and annual planning cycles.

• Assist with coordinating quarterly calls and sync-ups with department leaders.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Quick learner and tech-savvy when it comes to new software or CRMS (Salesforce, ConnectWise, HubSpot)

• Comfortable with data analysis tools like Excel (pivot tables, lookups), Tableau, and Power BI or similar platforms.

• Prompting skills for leverage with AI tools (ChatGPT, Copilot, etc.)

• Ability to build rapport and maintain positive relationships with interested stakeholders. 

• Highly motivated problem solver, self-starter who is adaptable to changes in business needs and direction.

• Strong analytical, critical thinking, creativity, and verbal/writing communication skills.

• Ability to work independently and collaboratively in a team environment.

JOB REQUIREMENTS:

• Bachelor’s degree in business, economics, supply chain, data science, or a related field.

• 2–3 years of experience in an analytical, business support, or project coordination role (internship or co-op experience welcomed).

• Able to commute to our Plano, TX office, Monday–Friday, from 8 AM-5 PM.

• Passion for technology, data, and continuous improvement.

BENEFITS AND AMENITIES:

• Health & welfare benefits (Health, Vision, Dental) are eligible after 30 days

• Additional ancillary benefit plans

• Employee Assistance Program

• Paid Training / Expansive Learning Management System (LMS)

• Paid Holidays

• Paid Sick Leave

• Paid Parental Leave

• Referral Program

• Flexible PTO plan

• 401K options & matching

• Opportunities that accompany a high-growth organization

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