Job Description

We are seeking a dynamic Technical Leader to spearhead our Dynamics 365 CRM team in the development and deployment of a large-scale Customer Service platform. This role demands a visionary leader with a keen business acumen and a meticulous eye for detail, ensuring performance, scalability, and maintainability in our solutions. You will play a pivotal role in nurturing team growth and managing talents. Key Responsibilities Ensure the solution aligns with technical architecture design, including data modeling, data integration, tool configuration, and business continuity. Collaborate with the Solution Architect to design the technical landscape and ensure robust security, business continuity, and efficient deployment processes from development to production. Develop strategies, roadmaps, and lead technical initiatives to enhance our service offerings. Lead the development team to deliver high-quality solutions within set deadlines. Engage with Product Owners and Business Analysts to comprehend functional requirements and collaborate with cross-functional teams to develop, test, and release new features. Lead and participate in stakeholder brainstorming, discovery, planning, and design sessions for technical aspects. Act as a Dynamics CRM expert, mentoring team members on technical topics and driving innovation through creative solutions. Ensure high availability, scalability, performance, and security are integral to the solution from inception. Lead and contribute to technical design sessions and ensure adherence to development best practices and high technical quality of the solution code. Collaborate effectively to troubleshoot and resolve Dynamics 365 operations and maintenance issues. Reporting Structure Reports hierarchically to the TRN Manager or Head of Development. Functionally reports to the Customer Services Product Owner. Location Position based in Warren with a hybrid work model. Qualifications and Experience Certified Dynamics 365 + Power Platform Solution Architect Expert. Proficient in Microsoft Dynamics 365 CRM/CE/Customer Service. Minimum of 3 years’ experience in implementing and supporting large D365 Enterprise environments. Hands-on experience with high-end CRM implementation projects. Familiarity with software engineering best practices and product lifecycle management. Experience with Power Platform, Omnichannel, and Power Virtual Agent. Proficient in cloud platforms, preferably MS Azure. Experience with centralized logging platforms like AppInsights or Splunk. Experience working in Agile and Scrum environments. Fluent in English, both written and spoken; additional languages are a plus. Candidate Profile The ideal candidate should be a collaborative team player with excellent communication skills, demonstrating critical thinking, problem-solving, and a proactive approach to challenges. The ability to manage changing priorities and foster automation and handover processes is essential. Why Join Us This is a remarkable opportunity to join a well-established and progressive company, where your contributions will have a significant impact on our future growth and success.

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